@article {abcarios_bureau_2000, title = {Le bureau d{\textquoteright}assistance centralis{\'e} : une {\textquoteright}hot line{\textquoteright} {\`a} la Biblioth{\`e}que nationale de France ?}, journal = {Bulletin des Biblioth{\`e}ques de France}, volume = {45}, number = {4}, year = {2000}, pages = {4{\textendash}10}, author = {Jean-Pascal Abcarios} }