@article {carranza_accompagnement_1994, title = {L{\textquoteright}accompagnement du syst{\`e}me d{\textquoteright}information de la Biblioth{\`e}que nationale de France : la dimension humaine du changement informatique}, journal = {Bulletin d{\textquoteright}informations - Association des biblioth{\'e}caires fran{\c c}ais}, number = {162}, year = {1994}, pages = {17{\textendash}20}, author = {Marianne Carranza} }