@article {183, title = {Annexe 4 : de l{\textquoteright}auto-{\'e}valuation {\`a} la certification}, journal = {Bulletin des biblioth{\`e}ques de France}, year = {2010}, pages = {29}, url = {http://bbf.enssib.fr/consulter/bbf-2010-04-0029-010}, author = {C{\'e}cile Touitou} }