@article {jouguelet_suzanne_;_parde_defining_2005, title = {Defining and building a decision support system : the experience of the Biblioth{\`e}que nationale de France}, journal = {Liber quarterly : the Journal of European Research Libraries}, volume = {15}, number = {1-4}, year = {2005}, pages = {250{\textendash}261}, author = {Suzanne Jouguelet and Thierry Pard{\'e}} }