@article {ripon_observation_2006,
	title = {L{\textquoteright}observation des publics {\`a} la biblioth{\`e}que nationale de France. Quels enjeux ? Quelles m{\'e}thodes ?},
	journal = {Bulletin des biblioth{\`e}ques de France},
	volume = {51},
	number = {6},
	year = {2006},
	pages = {32{\textendash}35},
	author = {Romuald Ripon}
}
