@article {massuard_analyse_1994,
	title = {L{\textquoteright}analyse des processus de travail {\`a} la Biblioth{\`e}que nationale de France : une approche nouvelle des ressources humaines},
	journal = {Bulletin d{\textquoteright}informations - Association des biblioth{\'e}caires fran{\c c}ais},
	number = {162},
	year = {1994},
	pages = {21{\textendash}24},
	author = {Alain Massuard}
}
@article {massuard_les_1991,
	title = {Les ressources humaines {\`a} la Biblioth{\`e}que de France : question de m{\'e}thode},
	journal = {Bulletin d{\textquoteright}informations - Association des biblioth{\'e}caires fran{\c c}ais},
	number = {153},
	year = {1991},
	pages = {47{\textendash}49},
	author = {Alain Massuard}
}
